Warranty and Exchange Policy

WARRANTY POLICY

JEWELRY WARRANTY:


Warranty Term: Lifetime

This warranty only covers manufacturing defects on the jewelry that were present upon receiving the product. Damage caused to the plating will not be covered by this warranty. To inquire if your jewelry is covered under this warranty, contact info@vitalydesign.com with your name, address, order number and a detailed description of the issue at hand. Finally, write “Jewelry Warranty Claim” in the subject of the email. Note that you will be expected to pay 50% of the original cost of the item for repairs and/or replacements in the following cases, even during the warranty term. Failure or damage caused by improper use or carelessness (knocks, dents, crushing, etc.) Failure or damage caused by unjustifiable repair or modification. Aesthetic changes that occur from normal wear and tear, aging (minor scratches, etc.) and alteration of the colour such as subtle colour changes to the plating, etc. Failure or damage caused by fire or water, or a natural disaster such as an earthquake.

 

WATCH WARRANTY:

Warranty Term: Two years from the date of purchase.

This warranty covers manufacturing defects on the watch itself (movement, case, crystal). Parts other than the movement, case and crystal are not covered by this warranty. To have replacement covered under this warranty, please ensure the Online Warranty Form has been completed. Then contact info@vitalydesign.com with your name, address, order number and a detailed description of the issue at hand. Finally, write “Watch Warranty Claim” in the subject of the e-mail. Battery replacements are not covered under warranty. If your battery needs to be replaced, it is best to have it changed by a certified jeweler. Please do not attempt to remove the caseback yourself, as you may damage the casing and/or movement. Casebacks that have been damaged by improper removal will not be covered under warranty. The case, dial, hands, crystal, watchband or other parts may be replaced with substitutes if the originals are not available. If purchased from www.vitalydesign.com, the Online Warranty Form must be completed before making the claim. If purchased from a retail location, a store receipt with purchase date must be provided.

Note that you will be expected to pay 50% of the original cost of the item for repairs and/or replacements in the following cases, even during the warranty term. Failure or damage caused by improper use or carelessness (knocks, dents, crushing, etc.) Failure or damage caused by unjustifiable repair or modification. Aesthetic changes that occur from normal wear and tear, aging (minor scratches, etc.) and alteration of the colour such as subtle colour changes to the plating, etc. Failure or damage caused by fire or water, or a natural disaster such as an earthquake.

 

CLOTHING WARRANTY:

Warranty Term: Two years from the date of purchase.

The warranty on clothing is determined on a case by case basis. We will determine if the item is faulty at our own discretion. If the item has been misused, or the care instructions have not been followed the item will not be eligible for a replacement. To inquire if the item is eligible for a replacement contact info@vitalydesign.com with your name, address, order number and a detailed description of the issue at hand. Finally, write “Clothing Warranty Claim” in the subject of the email. Please ensure that clothing item/s are unwashed, unworn and the original tags are still attached. Note that you will be expected to pay 50% of the original cost of the item for repairs and/or replacements in the following cases, even during the warranty term. Failure or damage caused by improper use or carelessness. Failure or damage caused by unjustifiable repair or modification. Aesthetic changes that occur from normal wear and tear, aging and alteration of the colour. Failure or damage caused by fire or water, or a natural disaster such as an earthquake.

This warranty specifies that you can receive a free replacement in accordance with the terms set forth herein and within the specified term, and shall not restrict any lawful right of the Customer.

EXCHANGE POLICY

REGULAR-PRICED AND SALES MERCHANDISE

Customers may return or exchange items up to 14 days after delivery. If the item you purchased went on sale within 14 days of your purchase date we will refund the price difference at your request.

RETURN & EXCHANGE DETAILS

Please allow up to 14 days from the time you mail the return or exchange for our team to receive it and process the request. Refunds for returns or new product exchanges will be provided once the item has been received and inspected. Failure to provide the item back in its original Vitaly branded packaging will result in a repackaging fee of $6. Customers returning items for a refund will not be refunded the original shipping cost. For all clothing returns and exchanges, items must be unwashed, unworn and the original tags still attached. If your requested size is not in stock, we will ship the item when it becomes available or if it is discontinued we will contact you directly about a refund or exchange. Vitaly is not accountable for items that are lost or damaged in the mail.

If you are seeking an exchange/return from outside of Canada or the USA please email info@vitalydesign.com for instructions.

If your purchase was shipped with an upgraded shipping method i.e Fedex or DHL and used a shipping address in the United States, please contact info@vitalydesign.com to request a label. Our customer service team will then send you the return label via email

CONTACT INFORMATION


GENERAL INQUIRIES // EXCHANGES:
info@vitalydesign.com

COMPANY INFORMATION:
Vitaly Design Ltd.
1020 Islington Ave.
Unit# 9B- Dock 3&4
Etobicoke, ON M8Z 6A4
Canada